Transfer of memorized, undocumented,
institutional knowledge has become one of the biggest challenges
an organization faces today. America's aging workforce is
looking for a way to efficiently pass on the massive amounts of
operational and technical knowledge acquired after decades on the
job.
Unobtrusively, OpCon Technologies uses
video production services to capture technical knowledge while
operations staffs are on the job. The finished video products are
organized in the Knowledge Keeper a hosted online software
application where every part of a live operational procedure is
searchable by all. "Ask-a-Question" is a feature that
routes new questions about uncaptured knowledge back to the
Subject Matter Experts in the video.
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